HelpBolt – Robust Customer Support Ticketing for Mobile
Turn your mobile device into a full‑featured helpdesk powerhouse with HelpBolt. Built on Flutter 3.x and powered by a lightweight REST API layer, this production‑ready application delivers secure user authentication, an intuitive dashboard, and a complete ticket lifecycle—all in a clean, modern interface.
Key Features
- ✔️ Secure Login & Password Recovery – Email/password authentication with a seamless forgot‑password workflow.
- 📊 Dashboard Insights – Quick stats on total, open, pending, and closed tickets, plus a feed of the latest requests.
- 📋 Ticket List – Filter by status, pull‑to‑refresh for up‑to‑date information.
- 🗂️ Ticket Details – Dynamic status dropdown, priority badge, and separated tabs for replies and private notes.
- ✏️ Create Ticket – Simple form for subject, category (fetched via API), and message.
- 🚀 Floating “Create Ticket” Button – Quick access for customer‑role users.
- 🔧 Centralized API Service – All requests channeled through a single, reusable ApiService.
- 🔐 Secure Token Storage – Managed via UserPreferences for safe persistence.
- 🛠️ Null‑Safe, Modular Code – Adheres to Flutter’s clean architecture standards for maintainability.
What’s Inside the Package
- 💻 Full Flutter Source Code – Ready to customize or extend.
- 🔌 API Helpers – Generic GET/POST utilities with header and token handling.
- 🔒 Auth Service – All login, logout, and user session logic.
- 📄 Ready‑to‑Use Screens – Login, Forgot Password, Dashboard, Ticket List, Ticket Details, Create Ticket.
- 📚 Comprehensive Documentation – Setup guide, build instructions, environment configuration.
What’s Not Included
- 🚫 Admin Panel & Web App – These are offered separately as an add‑on.
- 🏠 Hosting & Deployment Services – You’ll need to host the backend independently.
Important Note
HelpBolt is designed to consume a REST API. Ensure your backend is configured and the API endpoints are reachable before launching the app. Refer to the Backend Setup section in the documentation for detailed guidance.
Release History
- v1.0.0 – Initial Release
- ✔️ Authentication screens (Login & Forgot Password)
- 📈 Dashboard with statistics and latest tickets
- 📋 Ticket list featuring filters & pull‑to‑refresh
- 🗂️ Ticket details with dynamic status and replies/notes tabs
- ✏️ Ticket creation form with subject, category, and message fields
License & Usage Terms
- 🎯 One purchase equals one project (Adheres to Envato license terms).
- 🚫 Redistribution or resale of the source code is prohibited.
- 💡 Preview images are placeholders and not part of the final build.
